LEADER 00000cam a2200313 a 4500 
001    2504356 
005    19930823081937.2 
008    921102s1993    enk      b    001 0 eng   
010       92021161 
020    0335157459 (hb) :|c£40.00 ($99.50 U.S.) 
020    0335157440 (pb) :|c£14.99 ($37.50 U.S.) 
035    |9(DLC)   92021161 
040    DLC|cDLC|dDLC 
043    e-uk--- 
050 00 KD654|b.L49 1993 
082 00 342.41/066|a344.10266|220 
090    340.11-LE WH 
100 1  Lewis, Norman,|d1940- 
245 10 When citizens complain :|breforming justice and 
       administration /|cNorman Lewis and Patrick Birkinshaw. 
260    Buckingham ;|aPhiladelphia :|bOpen University Press,
       |c1993. 
300    viii, 231 p. ;|c23 cm. 
440  0 Law and political change 
504    Includes bibliographical references (p. [223]-228) and 
       index. 
650  0 Justice, Administration of|zGreat Britain. 
650  0 Law reform|zGreat Britain. 
650  0 Complaints (Administrative procedure)|zGreat Britain. 
700 1  Birkinshaw, Patrick.