The art of dispute resolution -- The dynamics of conflict -- Forms of alternative dispute resolution -- Negotiation -- The negotiation process -- Neutral evaluation -- The mediation process -- Overcoming impasse and special problems that arise during mediation -- The attorney's role in mediation -- Mediating special types of cases -- Divorce mediation -- Ethical considerations -- Variations on a theme : mediation -- Arbitration -- The arbitration process -- Variations on a theme : arbitration -- Enforcing contrat clauses requiring alternative dispute resolution -- Drafting predispute ADR clauses.
